AZAZIE
AZAZIE Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
AZAZIE has a 2.8 star rating from 33 reviews, with consumers mostly neutral and 31% saying they would likely recommend. Rating distribution shows mixed positive and unfavorable experiences.
Key Takeaways for Future Customers
- Read AZAZIE reviews carefully and expect medium price level and diverse product options.
- Be prepared to follow up on refunds and billing if issues arise.
Negative Feedback / Risk Areas
- Recurring AZAZIE customer complaints focus on poor customer service and slow or missing responses.
- Many report problems with refunds being issued as store credit and difficulty getting lost or undelivered orders resolved.
- Returns, exchanges, and unclear return labels cause frequent frustration.
Positive Feedback
Customers praise nice dresses, beautiful styles, and helpful individual agents who resolve issues; some report satisfactory resolution after speaking with a representative.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
AZAZIE has a 2.8 star rating from 33 reviews, with consumers mostly neutral and 31% saying they would likely recommend. Rating distribution shows mixed positive and unfavorable experiences.
Key Takeaways for Future Customers
- Read AZAZIE reviews carefully and expect medium price level and diverse product options.
- Be prepared to follow up on refunds and billing if issues arise.
Negative Feedback / Risk Areas
- Recurring AZAZIE customer complaints focus on poor customer service and slow or missing responses.
- Many report problems with refunds being issued as store credit and difficulty getting lost or undelivered orders resolved.
- Returns, exchanges, and unclear return labels cause frequent frustration.
Positive Feedback
Customers praise nice dresses, beautiful styles, and helpful individual agents who resolve issues; some report satisfactory resolution after speaking with a representative.
Media from reviews
Milledgeville, Georgia
Order
Order status says delivered but I didnt get it. Been trying to get in touch with them for a couple of week.
No phone number works and they dont reply to emails. Scammy!
User's recommendation: Look somewhere else
New York, New York
Found total amount to original payment method
- - Final notice: $396.03 refund issued as store credit without authorization; defective items justify a full refund to the original payment method.
This is a FINAL NOTICE regarding Order #ZZ647588****US.
Despite my previous communication, you proceeded to issue a refund of $396.03 USD as store credit to my Azazie account without my authorization. This action is unacceptable and does not resolve the matter.
I explicitly reject any form of store credit. Due to the defective quality and improper fit of the items received, I am legally entitled to a full refund to my original method of payment.
Let me be clear: issuing store credit instead of a monetary refund, without customer consent, may constitute a violation of consumer protection laws and unfair business practices.
I am demanding that:
The store credit be immediately reversed
The full amount of $396.03 USD be refunded to my original payment method
If this matter is not resolved within 5 business days, I will proceed without further notice to:
File a formal chargeback with my bank
Submit complaints to the Better Business Bureau (BBB)
Report this matter to the Federal Trade Commission (FTC)
Initiate legal action for recovery of funds and any applicable damages
This is your final opportunity to resolve this matter amicably.
Please confirm in writing once the refund has been properly processed.
Sincerely,
Nathalia Pereira
Preferred solution: Full refund
User's recommendation: I definitely don’t recommend this brand for anyone
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
San Jose, California
Cloth covered shank buttons difficult to reattach
- - I removed buttons from an Azazie gown.
- - Shank-style fabric-covered buttons couldn't be attached so I stitched the edges of the fabric to the gown.
I am a seamstress, and I was asked to do alterations on an Azazie gown. I had to remove the buttons.
The shank style
of the fabric covered buttons
would not permit me
to stitch them back onto the gown.
I actually had to stitch through the fabric on the sides of the buttons to put them back onto the gown.
Typically, these gowns are wonderful to work on however, this proved to be a challenge.
The needle will not go through the shank.
This is why I had to stitch the edges of the fabric of the buttons
onto the gown after doing the alterations
- This is a fantastic site for products
- Get quality components for your gowns
Philadelphia, Pennsylvania
Return
- - Nine items in one box; three return slips covered seven items.
- - Chat connected me with a human; issue resolved quickly, and I am waiting for my refund.
I had a problem doing a return for nine items that came together in one box. I received three different return slips; they covered 7 of the 9 items.
I used the chat box and asked to contact a human. Once I was put in touch with a human being, the matter was resolved very quickly. I was sent one return slip for online items and to mail the package back. My contact with a human being made all the difference, so I have changed my review to five stars!
I am currently waiting for my refund. Thank you.
- Great company if you contact a person i was successful in doing my return with ease once a human being gotten involved
- Trying to navigate the system without a person was difficult
Preferred solution: Full refund
User's recommendation: I definitely would recommend this company to future customers.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI need to return the try on dresses but don’t have a complete order number
- - Needs to return 2 try-on dresses.
- - No order confirmation email was received.
- - The packing slip shows an unreadable full order number.
I need to return 2 try-on dresses. I never got an email confirming that my order went through.
I did receive the dresses, but I cannot make out the complete order number on the packing slip. What do I do?
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerChecking on my order
I placed an order, and it says that It's still processing. Would like to know if it's actually going to be delivered by November 5th?
Im not upset...I was trying to find out how to return 1 of my 2 dresses and if you email a return label to return the dress back
- - First-time customer asks about returning a try-on dress.
- - Seeks shipping-back details and any discount if kept.
- - Asks if a return label is emailed.
Nothing has happened ...never have ordered from you before and just trying to get more info on shipping back 1 of the 2 try on dresses...and if im keep ine do I get an incentive discount ...and do you email me a return label...please advise...thank you
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHelp coordinating colors of dresses
Before I order the flower girl dress, I would like someone to give me advice on the color that goes with the pomegranate bridesmaid dresses.
Preferred solution: Advice
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDresses never came
- - Dresses for granddaughter were reported lost in shipping with no solution offered.
- - Support was hard to reach and blamed late ordering.
Hi there, I ordered two dresses for my granddaughter to wear to my daughter's weddings. My granddaughter is a junior bridesmaid.
Since she doesn't live with me, it took me a while to get accurate measurements, so I did order them later than was recommended. However, according to my ordering, they would’ve been here a couple of weeks before the wedding, so I felt comfortable going ahead and ordering them. About a week before the wedding, I got an email from you saying that the dresses were lost in shipping. I understand things happen, but there was no suggestion about a solution.
I also couldn't get a hold of anybody because there is no phone call I could make until the Tuesday of the next week. I tried to chat with someone on text, and they basically blamed me for not ordering it four months earlier. Again, I was already an upset patient; someone offering solutions would’ve been much more helpful than blaming me for not ordering them sooner and telling me there was nothing that could be done. I got on the website and saw that I could order try-on dresses that could get there in time, but the timeframe it gave me indicated that they would get here in time or not, depending on the shipping.
I asked if I could pay extra to have them fast shipped. Again, the person I was speaking to had no confirmation that they would ship them quickly and that I would pay for it so they could get here in time. This was a very bad experience for me. I will definitely not be recommending Azazie to anyone.
It is not because a mistake was made; it was because of how the mistake was handled. At a time when emotions are high and people are feeling very pressured, i.e., wedding planning, etc., helping with problem-solving, if there is one, especially one that's on your end, would’ve been much more helpful and wouldn’t have left me with the feeling that I will not be recommending your company to anyone.
User's recommendation: I will probably be leaving a bad review after the wedding. I will not recommend Azazie to anyone after this.
Miamisburg, Ohio
You sent me this. I didn't need it!
Nothing bad happened! I Don't know why I get this questionnaire!
Your products I received were fine. We are sending the 2 dresses back because Bride changed her mind.
My ordered dress I ordered
I would like to talk to a customer service rep...
iwould like to speak yo a rep...I woul like to speak to a rep please
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI need to confirm my date to return
- - I need to confirm my date of return.
- - I am unsure if it is in January or February.
- - I want to confirm the day and date of my return.
I want to confirm my date of return. I am not sure if it is in February or January.
It is important for me to know this date so I can follow the return policy.
I want to confirm the day of my return. I want to confirm the date of my return.
Preferred solution: Full refund
User's recommendation: I need to confirm my date of return
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
San Jose, California
Buttons???
- - Move the dress buttons; zipper was too close.
- - Took zipper apart to move them; the shank was tight.
- - I stitched through the button fabric to reattach.
I am a seamstress and I needed to move buttons on the dress. The zipper was stitched too close and did not zip easily.
I had to take the zipper apart and move buttons.
The shank of the button was so tight I could not stitch through the shank. I actually had to stitch through the fabric of the button itself to re attach to the gown
- Gowns are made well and affordable
- Zippers stitched too close difficult to zip
- Need better shank buttons
Preferred solution: Apology
Color question
- - Cedar Rose looks different in mesh and stretch satin.
- - They want to confirm satin matches the mesh and the color will be the same for the wedding.
I want to make sure my bridesmaid dresses match cedar Rose looks different in mesh and stretch satin. I wonder if the Matt sat and matches the mesh.
I dont know why theyre different colors. Just wanting to confirm that my dress is full the same for my wedding.
Need return labels
I got two dresses you would try before you buy that did not come with return labels! I'm having a lot of trouble trying to get those labels!!!
Bedford, Indiana
Dress order
- - Dress was too small and there's little time to reorder.
- - A representative provided info on ordering a try-on dress and the option to buy.
Dress was too small and I dont have much time to reorder. I opted not to use AI and asked for rep and got one. She was awesome, she helped me with info on ordering a try on dress and then I will have option to buy!
Im so thankful!
User's recommendation: Give them a try, they will work with you to make things right!
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