AZAZIE
AZAZIE Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
AZAZIE has 2.5 star rating based on 45 customer reviews. Consumers are mostly dissatisfied.
27% of users would likely recommend AZAZIE to a friend or colleague.
- Rating Distribution
Pros: Nice dresses, Beautiful merchandise, Beautiful styles.
Cons: Bad communication, Cancelling, Customer service will not help you.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
AZAZIE has 2.5 star rating based on 45 customer reviews. Consumers are mostly dissatisfied.
27% of users would likely recommend AZAZIE to a friend or colleague.
- Rating Distribution
Pros: Nice dresses, Beautiful merchandise, Beautiful styles.
Cons: Bad communication, Cancelling, Customer service will not help you.Recent recommendations regarding this business are as follows: "Give them a try, they will work with you to make things right!", "None at this time", "Don’t buy from them.", "Definitely recommend", "I will probably be leaving a bad review after the wedding. I will not recommend Azazie to anyone after this.".
Most users ask AZAZIE for the refund as a solution to their issues.
Review authors value the most Diversity of Products or Services and Website. Consumers are not pleased with Exchange, Refund and Cancellation Policy and Discounts and Special Offers. The price level of this organization is high according to consumer reviews.
Media from reviews
Is AZAZIE Legit?
Our analysis shows that AZAZIE is legit, safe for consumers to access and is not a scam. azazie.com follows necessary security procedures to protect its users. However, since some issues have been reported, it’s always a good idea to do your own checking of AZAZIE reviews to learn more about other consumers' experiences.
Top AZAZIE Reviews
"Dress order"
Dress was too small and I dont have much time to reorder. I opted not to use AI and asked for rep and got one. She was awesome, she helped me with info on...
"Need return labels"
I got two dresses you would try before you buy that did not come with return labels! I'm having a lot of trouble trying to get those labels!!!
Bedford, Indiana
Dress order
Dress was too small and I dont have much time to reorder. I opted not to use AI and asked for rep and got one. She was awesome, she helped me with info on ordering a try on dress and then I will have option to buy!
Im so thankful!
User's recommendation: Give them a try, they will work with you to make things right!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Bloomington, Illinois
Dresses never came
Hi there, I ordered two dresses for my granddaughter to wear to my daughter's weddings. My granddaughter is a junior bridesmaid.
Since she doesn't live with me, it took me a while to get accurate measurements, so I did order them later than was recommended. However, according to my ordering, they would’ve been here a couple of weeks before the wedding, so I felt comfortable going ahead and ordering them. About a week before the wedding, I got an email from you saying that the dresses were lost in shipping. I understand things happen, but there was no suggestion about a solution.
I also couldn't get a hold of anybody because there is no phone call I could make until the Tuesday of the next week. I tried to chat with someone on text, and they basically blamed me for not ordering it four months earlier. Again, I was already an upset patient; someone offering solutions would’ve been much more helpful than blaming me for not ordering them sooner and telling me there was nothing that could be done. I got on the website and saw that I could order try-on dresses that could get there in time, but the timeframe it gave me indicated that they would get here in time or not, depending on the shipping.
I asked if I could pay extra to have them fast shipped. Again, the person I was speaking to had no confirmation that they would ship them quickly and that I would pay for it so they could get here in time. This was a very bad experience for me. I will definitely not be recommending Azazie to anyone.
It is not because a mistake was made; it was because of how the mistake was handled. At a time when emotions are high and people are feeling very pressured, i.e., wedding planning, etc., helping with problem-solving, if there is one, especially one that's on your end, would’ve been much more helpful and wouldn’t have left me with the feeling that I will not be recommending your company to anyone.
User's recommendation: I will probably be leaving a bad review after the wedding. I will not recommend Azazie to anyone after this.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI need to confirm my date to return
I want to confirm my date of return. I am not sure if it is in February or January.
It is important for me to know this date so I can follow the return policy.
I want to confirm the day of my return. I want to confirm the date of my return.
Preferred solution: Full refund
User's recommendation: I need to confirm my date of return
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Salisbury, Maryland
Need return labels
I got two dresses you would try before you buy that did not come with return labels! I'm having a lot of trouble trying to get those labels!!!
Sylva, North Carolina
No contact
I am placed in order accidentally canceled. It tried to make contact to cancel the order.
No one answered the phone. No contact was made.
Waynesburg, Pennsylvania
Lost dress and re-order of tryon
I'm no longer pissed. Got a hold of an actual Azazie customer service individual, Miguel.
He was extremely nice and helpful. My try on dress arrived 2 days later, which was 2 days ago. We are one week from wedding, so I'm happy now! This issue occurred due to customs, not Azazie.
Now, if they can have their dresses not made in China, that would be a huge plus.
I was lucky that the tryon was available in my size. Of course, it was the same one I originally tried on, I believe.
User's recommendation: Definitely recommend
Buffalo, New York
Unable to return
Horrible customer service unable to return dress. Awful.
You get a run-around where they try to get you to sign up for some promotional service.
After repeating that I did not want to join please place me through to returns they refused and one person gave me a false number and was directed to direct tv!!! The worst
User's recommendation: Don’t buy from them.
Omaha, Nebraska
No customer service
Trying to send dress back, there is no live person you can talk to, and my credit card has been charged 312$, what am I supposed to do ?
Sneads Ferry, North Carolina
Purchase size wrong fits badly
The dress is a size 12 large it does not fit to big on top to tight in the waist . And the color is not what I expected
User's recommendation: None at this time
Hampton, Virginia
Need info to return a dress
I ordered 3 dresses one came and the other 2 weeks later. We have eliminated the 1st dress and need to return it
Leduc, Alberta
Newbie
new to this, so it would be nice to chat with someone on the phone rather than emails. Satisfied with the quality and process.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
North Attleborough, Massachusetts
Return
I bought a try on dress and i was listened to and understood and was helped with how to handle a return with no return label given
User's recommendation: Live chat was how i got my concerns helped
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy returns!
I got an email saying my dress return time has expired. You guys have received both the boxes I ordered?
Just waiting for you to credit my account.
Can you help me with this?
Demers5@***.com
Preferred solution: Full refund
Boston, Massachusetts
Need to exchange dress for bigger size
Ive tried reaching someone and have had no luck. There is no option at all.
Its been very frustrating. I also need to know if store credit is the only option.
I ordered a dress in Jan so I know its too late to return that one ? So thinking of buying a size bigger but if I dont need it as Im dieting Id like to return it
Cincinnati, Ohio
They take your money and do not resolve shipping problemsDelivery issue
Order was delivered to wrong house and now they want me to put a credit card number in and pay them to talk over the problem. Not legit
User's recommendation: Use a different company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Belleville, Illinois
My order
Want to know if my order will arrive on time, before April 5, daughter going to the prom and the theme is bridgerton
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